FileMaker Support
Need help with your existing FileMaker system? We can help you! We have several support options for you to choose from, please see the options listed below for more information.
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Ad Hoc Phone / Remote Support
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Ad Hoc On-Site SupportOur ad hoc on-site support is for clients that want support on an as-per-need basis and don't want any on-going commitment. Our ad hoc rates are billed in 15 minute intervals. A minimum of 3 hours applies to on-site visits. |
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Discounted Prepaid SupportOur prepaid support is for clients that want ongoing support at a discounted rate when purchasing a block of 15-hours or 30-hours in advance. Our prepaid support is valid for a 12 month period from date of purchase. Prepaid support can be used for phone support, remote support as well as on-site support. A minimum of 3 hours applies to on-site visits. |
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Software Audit / Health CheckWhy wait until disaster strikes to get a professional to review your existing FileMaker software and pinpoint all the faults? If you're heavily reliant on your database, it's critical that it always performs it's best. That's where we come in ... we can audit your exiting FileMaker solution and pinpoint potential problems that may cause issues such as data loss, data corruption, backup failures, backup corruption etc, while also providing you with optimisation tips and ideas on how to further improve your software solution. |
Remote Support vs. On-Site Support
Majority of the time, on-site visits are not necessary and remote support is a better option for clients. The minimum number of billable hours is less for remote support. Remote support doesn't require any fancy pre-installed software, we simply provide you with a web link and we can be connected to your computer within a minute or two. It's safe, it's fast and it's reliable.
Contact us today
Please contact us to discuss your support requirements further.
